Customer Support

Support services are contract-based and fall in two categories:

User Support

Applies to questions pertaining to product use and the way certain tasks can be performed (e.g. how can one export images to DICOM files) and is offered by phone. It is not related to technical problems such as network failure.

This service is offered in various models from 8X5 (business hours) to 12×6 (8 a.m. to 8 p.m. everyday except Sundays)

Technical Support

Applies to technical problems related to Evorad products or hardware failures and is offered by phone unless the problem persists and requires a visit by a qualified engineer. It is not related to questions regarding product use (e.g. how can one export images to DICOM files) which are a responsibility of User Support.

This service is offered in various models from 8X5 (business hours) to 24×7 (25 hours per day, seven days per week).